Studio Policies and Etiquette

Location & Arrival

  • Location: 3985 Race Road #19, Cincinnati, OH 45211.

  • Arrival: Arrive no more than 5 minutes early. I may be finishing with another client or preparing the studio.

  • Late Arrivals: Late arrivals are permitted into class. We allow a grace period of 5 minutes before starting class (This is per instructor; some instructors do not allow this 5-minute grace period). New clients will be asked to rebook per safety concerns and as new clients need an introduction to the reformer and need to sign a waiver into class.

  • Parking: Parking is free in the parking lot off Race Rd. Extra space is available behind the Guardian Savings Bank off Harrison Ave.

What to Bring & Wear

  • Wear fitted, comfortable clothing. Avoid zippers, jewelry, or anything that could damage the equipment.

  • DO NOT WEAR JEWELRY AS IT CAN GET CAUGHT IN THE REFORMER MACHINE.

  • Bring water and any personal items you may need during your session.

Cancellation & Rescheduling Policy

  • A minimum of 48 hours' notice is required for cancellations or reschedules for Private Sessions. 8 hours for group classes.

  • Late cancellations will lose their class; no-shows will be charged the full session fee.

  • Unlimited members will be charged a $10 fee for late cancelations or no shows.

  • Private sessions will be charged the full session fee for late cancelations or no shows.

  • If there are zero clients registered for class, it will be cancelled 2 hours before class begins. Please prebook your classes!

  • We understand emergencies happen - please communicate as early as possible.

Payments & Packages

  • Payment is due at the time of booking via Mindbody.

  • Payments are non-refundable, non-transferable.

  • You are responsible for coordinating your duet partner for duo private sessions.

  • Full session fee applies whether one or both participants attend a duo private session.

  • Once your package expires that is final, we cannot extend a package.

Health & Safety

  • Please inform me of any injuries, surgeries, or medical conditions prior to your session.

  • If you are feeling unwell, please stay home. We will extend the same courtesy.

  • Studio equipment is cleaned and sanitized after each session.

Waiver & Intake Form

  • All clients must complete a health intake and liability waiver before their first session. This helps ensure each session is safe and tailored to your needs.

Communication

  • Text or email is the preferred method for scheduling and questions. We aim to respond within 24 hours.

Respect the Space

  • Silence your phone before entering

  • Remove your shoes at the door

  • Keep conversations respectful and focused on your session

  • We tolerate no disrespect to the space, our community, the staff, or our fellow classmates. We love our community!